db333 Terms & Conditions

1 Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and db333 ("db333", "we", "us", "our"), an internationally operated online betting and casino platform serving players in Bangladesh. These Terms govern your access to and use of the db333 website at https://db333.im, all associated subdomains, mobile browser interfaces, and any services provided through those channels, including sportsbook betting, live casino, online slots, crash games, and any other gaming or entertainment products made available by db333 from time to time.

By accessing the db333 platform, completing the account registration process, making a deposit, placing a bet, or otherwise using any service offered by db333, you unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform and close your account. Continued use of the platform following any published amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with the db333 Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotion terms that may be published on the platform from time to time. In the event of a conflict between these Terms and any specific promotion terms, the specific promotion terms will prevail in relation to that promotion only.

2 Eligibility Requirements

Access to and use of the db333 platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You are at least 21 years of age. db333 does not permit any person under the age of 21 to register an account, access the platform, place bets, or participate in any gaming activity. This requirement is non-negotiable and applies universally to all players regardless of their geographic location within Bangladesh.
• You are acting on your own behalf as an individual and not as a representative, agent, or trustee of any third party.
• You are not a resident of, or physically located in, any jurisdiction where online gambling or sports betting is explicitly prohibited by applicable law at the time you access the platform.
• You have not previously had a db333 account suspended, terminated, or permanently closed due to a violation of these Terms or any other platform policy.
• You are not an employee, contractor, officer, director, or immediate family member of any employee of db333 or any of its affiliated companies, game providers, or payment processors.
• You possess the legal capacity to enter into a binding contract under the laws applicable to you.

db333 operates as an offshore platform serving the Bangladesh market. Players are solely responsible for understanding and complying with any local laws or regulations that may apply to online gambling in their jurisdiction. db333 provides access to its services on the basis that players have independently satisfied themselves that their use of the platform is lawful in their jurisdiction.

3 Account Registration & Verification

3.1 Registration

To access the full range of db333 services, you must create a registered account. During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, residential address, email address, and a valid mobile number. You agree to maintain the accuracy of this information throughout the lifetime of your account and to update it promptly if any details change.

3.2 Single Account Policy

Each individual player is permitted to hold only one active account on the db333 platform at any given time. The creation of multiple accounts — whether using different email addresses, different payment methods, different devices, or any other means — is strictly prohibited. Where db333 identifies duplicate accounts, all accounts belonging to that individual may be suspended, and any balances or pending withdrawals may be subject to review and potential forfeiture.

3.3 KYC Verification

db333 is required to verify the identity of all players prior to processing withdrawals and, in some cases, prior to approving access to certain promotional offers. The Know Your Customer (KYC) verification process may require you to submit one or more of the following documents:

• A government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last 90 days)
• Proof of payment method ownership (screenshot or statement confirming your ownership of the bKash, Nagad, Rocket, Upay, or card account used for deposits)
• A selfie photograph holding your identification document, if requested by the compliance team

db333 aims to complete KYC reviews within 24–48 hours of receiving all required documents. Players are encouraged to complete verification proactively to avoid delays when submitting withdrawal requests.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your db333 account login credentials, including your username and password. You must not share your login details with any third party under any circumstances. db333 will never ask you for your password via email, live chat, or telephone. If you believe your account has been accessed without your authorisation, you must notify db333 support immediately at [email protected] so that the account can be suspended and secured.

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

db333 currently accepts deposits and withdrawals via the following payment channels, all processed in Bangladeshi Taka (BDT):

• bKash — Minimum deposit ৳500; processing is instant upon confirmation
• Nagad — Minimum deposit ৳500; processing is instant upon confirmation
• Rocket (Dutch-Bangla Bank) — Minimum deposit ৳500; processing is instant
• Upay (United Commercial Bank) — Minimum deposit ৳500; processing is instant
• Visa & Mastercard — Card transactions subject to standard processing times of 1–3 business days

4.2 Deposit Policy

Deposits are credited to your db333 account balance immediately upon confirmed receipt of funds. db333 does not charge any fee for processing deposits. However, your mobile wallet provider or card issuer may apply their own transaction fees, for which db333 bears no responsibility. All deposit transactions are processed in BDT at the exchange rates applied by the respective payment provider at the time of the transaction.

4.3 Withdrawal Policy

Withdrawal requests are processed by db333 within 1–4 hours for accounts that have completed full KYC verification. bKash and Nagad withdrawals are typically the fastest, with many requests completing within 30 minutes. Withdrawals are subject to the following conditions:

• Your account must have completed the KYC verification process before any withdrawal request will be approved.
• Withdrawals must be made to the same payment method used for the most recent deposit on your account, unless explicitly approved otherwise by the db333 finance team.
• Any active bonus balance subject to uncompleted wagering requirements will be locked during the withdrawal process. Only freely withdrawable balance (cleared funds not subject to wagering) may be withdrawn.
• db333 reserves the right to request additional verification documents before approving any withdrawal exceeding ৳50,000.
• Minimum withdrawal amount is ৳500.

4.4 Currency & Transaction Accuracy

All account balances, bets, winnings, and transactions on db333 are denominated in Bangladeshi Taka (BDT). Players are responsible for ensuring that the correct deposit amount and recipient details are entered when initiating a payment through bKash, Nagad, Rocket, or Upay. db333 cannot be held liable for funds sent to an incorrect recipient number or for erroneous transactions initiated by the player.

5 Bonuses, Promotions & Wagering Requirements

db333 offers a range of bonus promotions to eligible players, including welcome bonuses, reload bonuses, free bet credits, cashback offers, and seasonal promotions aligned with major sporting events such as BPL, IPL, T20 World Cup, and international cricket tournaments. All bonus offers are subject to the following general terms, in addition to any specific terms communicated at the point of offer:

• Bonuses are available only to players who have completed account registration and KYC verification in full.
• Each player is entitled to claim a promotional offer only once unless the promotion explicitly states otherwise. Attempting to claim the same promotion multiple times using different accounts or payment methods constitutes bonus abuse and will result in account suspension.
• All bonus funds are subject to wagering requirements as specified on the promotion page. Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• Wagering contributions vary by game type. Slots typically contribute 100% toward wagering requirements; live casino games and sports bets may contribute at a lower rate as specified in the individual promotion terms.
• Bonus funds expire within the time period stated in the specific promotion terms. Expired bonus funds are automatically removed from the account balance.
• db333 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Where a promotion is cancelled after a player has already opted in, any qualifying bonus already credited will remain active subject to the original terms.
• db333 reserves the right to void any bonus and associated winnings where it has reasonable grounds to believe that a player has exploited or abused a promotional offer, including but not limited to matched betting, arbitrage betting, or coordinated multi-account bonus farming.

6 Betting Rules & Game Conduct

6.1 Sports Betting

All sports bets placed on db333 — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), football, kabaddi, basketball, tennis, and volleyball — are governed by the official db333 Sportsbook Rules. In the event of a discrepancy between the odds displayed at the time of bet placement and an error in the pricing system, db333 reserves the right to void affected bets at the correct odds. Bets placed on suspended markets will be voided and stakes returned.

6.2 Live Betting

In-play (live) betting is offered on selected events. By its nature, live betting involves rapidly changing odds. db333 does not guarantee continuous availability of live markets and reserves the right to suspend or close a live market at any time without prior notice. Bets accepted prior to a market suspension will stand unless the event result was already determined at the time of placement.

6.3 Casino & Slot Games

All casino and slot games on db333 are provided by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. All game outcomes are determined by independently certified Random Number Generators (RNG). db333 does not manipulate game outcomes. In the event of a game malfunction, disconnection, or technical error during a gaming session, the affected round may be voided and the stake returned to the player's account balance.

6.4 Minimum & Maximum Stakes

Minimum and maximum stake limits apply to all betting and gaming products on db333. These limits are displayed on the relevant game, market, or table interface. db333 reserves the right to adjust stake limits for individual players or market types at any time without prior notice, particularly in response to identified patterns of play that may present undue financial risk to the platform.

7 Prohibited Activities

The following activities are strictly prohibited on the db333 platform. Any player found to be engaged in prohibited activities may have their account immediately suspended, their balance frozen, and any pending withdrawals withheld pending investigation. In serious cases, db333 reserves the right to pursue legal remedies:

• Fraud and Misrepresentation: Providing false, misleading, or incomplete personal information during registration or KYC verification; impersonating another person; using forged or altered identity documents.
• Money Laundering: Using the db333 platform — including deposit and withdrawal cycles — for the purpose of laundering funds derived from illegal activity. db333 will report suspected money laundering activity to the relevant authorities without prior notice to the player.
• Multi-Accounting: Creating, operating, or benefiting from more than one db333 account, whether directly or through a proxy.
• Bonus Abuse: Any systematic exploitation of promotional offers, including matched betting, arbitrage betting, and coordinated multi-account bonus farming.
• Hacking & Interference: Attempting to access, alter, or interfere with the db333 platform, its underlying software, databases, servers, or network infrastructure through any means including but not limited to hacking, injection attacks, scraping, or automated bots.
• Collusion: Coordinating with other players, or with game agents or dealers, to gain an unfair advantage in any game or betting market.
• Underage Gambling: Allowing, facilitating, or enabling any person under the age of 21 to access the db333 platform using your account or any account you control.
• Commercial Use: Using the db333 platform for any commercial purpose — including reselling access, operating as an agent for third-party players, or aggregating player activity for commercial arbitrage purposes — without explicit written authorisation from db333.

8 Intellectual Property

All intellectual property rights in and to the db333 platform — including but not limited to the website design, user interface, source code, brand name, logo, graphics, text content, game interfaces, and all associated trademarks and service marks — are owned by or licensed to db333. No portion of the db333 platform may be reproduced, distributed, modified, reverse-engineered, publicly displayed, or incorporated into any other product or service without the prior written consent of db333.

Game content made available through the db333 platform is the intellectual property of the respective third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, Ezugi, and others). All rights in that content are reserved by the respective rights holders.

Your use of the db333 platform grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only, subject to full compliance with these Terms.

9 Privacy & Data Protection

db333 collects, processes, and stores personal data about players in accordance with its Privacy Policy, which is available at /privacy-policy on this website. By accepting these Terms, you also acknowledge and accept the db333 Privacy Policy.

The personal information you provide during registration and KYC verification — including your name, date of birth, address, mobile number, and email address — is used by db333 for the purposes of account administration, identity verification, fraud prevention, responsible gaming monitoring, payment processing, and where you have consented, direct marketing communications.

db333 does not sell your personal data to third parties for their own marketing purposes. Data may be shared with our payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game providers, and regulatory authorities where required by applicable law.

All data transmissions between your device and the db333 platform are protected by 256-bit SSL/TLS encryption. Player account data is stored on secure servers with restricted access controls and regular independent security audits.

10 Responsible Gaming

db333 is committed to providing a safe, controlled, and enjoyable gambling environment for all players in Bangladesh. We acknowledge that for a small percentage of players, gambling can become problematic. The following responsible gaming tools are available to all registered db333 players directly from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period. Once the limit is reached, betting and gaming will be paused until the next period begins.
• Session Time Reminders: Set automatic notifications to alert you after a specified period of continuous play. These reminders are designed to encourage regular breaks and awareness of time spent on the platform.
• Cooling-Off Period: Temporarily suspend your account for a period of between 24 hours and 6 weeks. During a cooling-off period, login is disabled and no betting or gaming activity is possible.
• Self-Exclusion: Permanently or indefinitely close your account and request inclusion on db333's internal exclusion register. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

If you are concerned that your gambling is causing harm to yourself or those around you, please visit the db333 Responsible Gaming page at /responsible-gaming for full guidance and support resources. You may also contact the db333 support team directly at [email protected].

11 Limitation of Liability

To the fullest extent permitted by applicable law, db333 and its directors, employees, contractors, agents, affiliates, game providers, and payment processors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the db333 platform, including but not limited to:

• Financial losses arising from sports betting, casino games, or any other form of gambling activity on the platform
• Technical errors, platform outages, server failures, or network disruptions that affect the availability or functionality of the platform
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials
• Delays in payment processing attributable to your mobile wallet provider, bank, or card issuer
• Decisions made by db333 in good faith to suspend or close an account for compliance or responsible gaming reasons
• Changes to applicable laws or regulations that affect the legality of gambling activity in your jurisdiction

Where db333's liability cannot be excluded by law, our total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the value of your account balance at the time the claim arose.

12 Amendments & Account Termination

12.1 Amendments

db333 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, db333 will provide at least 7 days' notice to registered players via the email address on file before the revised Terms take effect. Non-material corrections, clarifications, or additions may be published without advance notice. Your continued use of the platform after the effective date of any amendment constitutes your unconditional acceptance of the revised Terms.

12.2 Account Closure by Player

You may close your db333 account at any time by contacting support at [email protected]. Before an account is closed, any pending withdrawal requests will be processed in accordance with standard withdrawal procedures. Any remaining freely withdrawable account balance will be returned to your registered payment method. Bonus balances that have not met the applicable wagering requirements will be forfeited upon voluntary account closure.

12.3 Account Suspension or Termination by db333

db333 reserves the right to suspend, restrict, or permanently close any player account — with or without prior notice — where db333 has reasonable grounds to believe that:

• The player has violated any provision of these Terms
• The player has provided false, misleading, or fraudulent information
• The account is being used for money laundering, fraud, or other illegal activity
• The player is under the age of 21
• Continued operation of the account poses a responsible gaming risk to the player
• A self-exclusion or regulatory order has been received in respect of the player

Where an account is closed by db333 for a violation of these Terms, any remaining balance may be withheld pending the outcome of a formal review. db333 will communicate the outcome of any such review to the player at the registered email address within 30 days.

13 Governing Law & Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which db333 is incorporated as an offshore entity. The application of any national consumer protection laws specific to Bangladesh is expressly excluded to the extent permitted by applicable law.

13.1 Informal Resolution

Before initiating any formal dispute resolution process, players are encouraged to contact db333 customer support at [email protected] to resolve the matter informally. db333 aims to respond to all complaints within 5 business days and to resolve the vast majority of player disputes at this stage without escalation.

13.2 Formal Dispute Process

Where a complaint cannot be resolved informally within 30 days of submission, either party may escalate the matter to binding arbitration under the rules of a mutually agreed arbitration body. The seat of arbitration shall be the jurisdiction of db333's incorporation. The language of arbitration proceedings shall be English. The arbitral award shall be final and binding on both parties.

13.3 Bet Disputes

Any dispute regarding a specific bet outcome, odds calculation, or game result must be submitted to db333 support within 30 days of the disputed event settlement. Disputes submitted after this window will not be reviewed. db333's decision on bet-related disputes, once communicated in writing, is final.

14 Contact Information

If you have any questions about these Terms and Conditions, require clarification on any provision, or wish to submit a complaint or dispute, please contact the db333 player support team using the following details:

• Email: [email protected] (plain text — not a link)
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: Email complaints acknowledged within 24 hours; full resolution within 5 business days
• Language: English (all formal correspondence must be submitted in English)

For responsible gaming emergencies or urgent self- exclusion requests, please include "URGENT — SELF-EXCLUSION" in your email subject line. These requests are prioritised and actioned within 2 hours of receipt during all operating hours.